EDITOR:

Recently, at a place of employment of mine, a customer thanked me for a courtesy phone call. My verbatim reply: “I sincerely appreciate the thank you, but you are the customer. I am just doing my job servicing you as the customer deserves.”

A couple of weeks ago, a woman and I were discussing that exact issue. When a customer makes a purchase at many stores, one gets the feeling the store is doing you a favor by letting you make a purchase. There-in lies a problem in our society: we’ve taken many core values – customer service being one – and thrown them right out the window.

Society can change all it wants; I’ll hold on to those values (sincerely saying thank you, holding a door for a lady, etc.) to the end.

Jerry Rahoi

Iron Mountain