MILWAUKEE – We Energies urges customers who are behind on their energy bills to catch up before the end of the moratorium on winter shut-offs. Customers in significant arrears are at risk of disconnection starting April 16.

We Energies is using phone calls and bill inserts to alert customers who are behind on their energy bills.

Unfortunately, scammers have been known to prey on customers during this time of the year. A common ploy demands immediate payment via prepaid debit card. We Energies does not solicit payments in this manner. Customers who receive suspicious phone calls or emails should contact We Energies directly to verify the status of their account.

Customers having problems paying their bills are encouraged to contact We Energies as soon as possible at 800-842-4565. A minimum payment option and flexible payment plans may be available.

Some customers also may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance. Customers can learn more about energy assistance at www.homeenergyplus.wi.gov or by calling 1-866-HEAT-WIS.