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IM VA medical center receives top rating

Salute to Veterans

The Oscar G. Johnson VA Medical Center in Iron Mountain is dedicated to serving the needs of more than 40,000 men and women who have served in the armed forces and who reside in the Upper Peninsula and northern Wisconsin.

IRON MOUNTAIN — The Oscar G. Johnson VA Medical Center has again earned a five-star rating for 2019 patient experience from the Centers for Medicare and Medicaid Services.

The facility has been named a five-star quality performer every year since 2017.

The CMS uses a five-star quality rating system to measure what Medicare beneficiaries experience with their health plan and health care system. Health plans are rated on a scale of one to five stars, with five being the highest.

Results were based on the Hospital Consumer Assessment of Healthcare Providers and Systems scores collected by the federal administrator of the nation’s major health care programs from Jan. 1 through Dec. 31, 2019. Each of 3,478 hospitals are assigned a patient experience star rating. Out of that number, 266 hospitals were rated as five-star facilities. The Iron Mountain VAMC was among eight VA centers in the nation given a five-star rating.

“We are honored to be rated by the CMS at five stars for patient experience. I am very grateful to our employees and volunteers for creating an environment that fosters patient satisfaction,” said Jim Rice, medical center director. “Our people are what make the difference in these types of patient outcomes.”

This is the fourth time CMS has recognized the facility with this rating. This also is the second consecutive year the facility was awarded the VHA Best Experience Award for Level 3 facilities by the Department of Veterans Affairs at the 2020 Veterans Patient Experience Symposium in Washington, D.C.

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