LANSING — Michigan’s Unemployment Insurance Agency has provided updated information for workers affected by COVID-19. Workers are encouraged to apply online at Michigan.gov/UIA or over the phone at 866-500-0017, but due to the tremendous call volume, certain callers may receive a busy signal.

In addition, applying online in off-peak hours will expedite the process. Off-peak hours are 8 p.m. to 8 a.m. Eastern time.

The 24-hour website operates faster when there are fewer people on the site at any given time. The UIA also urges Michiganders using the website to expect longer load times. It may take several minutes for a page to load. Users are asked to be patient and not click more than once to reload a page.

Applicants with questions can also access information on the website Michigan.gov/UIA, including frequently asked questions about the process and current challenges due to COVID-19. Checking the website for answers may help alleviate pressure on the phone line.

The eligibility window to apply has been increased from 14 to 28 days from the date of the work stoppage.