Today’s Sound Off is about the double charge scam.

Dear Heloise: Please warn your readers to be aware of the new scam to gather personal and financial information from people.

The scammers send an email that appears to be from a major online retailer that states you deserve a refund on a recent order and all you have to do is update your billing information.

Closely look at the address the scammers are using. It won’t look legitimate. They figure you will recognize the name of the company and send them what they want. They are “phishing” for your credit card number, other account numbers, usernames and passwords.

The scammers are not associated with reputable companies. Although the email might look like it’s from the retailer (they might even recreate the company’s logo), do not respond to the email. Check your orders with the retailer directly. Always safeguard your financial information by never giving it out. — Henry in Texas

PETS GET CHILLY, TOO

Dear Heloise: I’m sure everyone knows they should never leave a pet in the car during the heat of summer, but this applies to pets in the winter as well. When it’s cold outside, pets get chilly just like we do.

With cold weather around the corner, remember to leave your pets at home rather than outside in a vehicle, and never leave them outside on cold nights. They are family members, too. Take care of them. — Allison in Michigan

WINTER ROOF CARE

Dear Heloise: I work as a handyman, and at this time of year a lot of people are winterizing their homes. The problem is that they forget the gutters and roof. It’s very important to clean out your gutters of every bit of dirt and debris. Then make sure your roof is free of piles of leaves that could lead to roof rot or make your house more vulnerable to fire if you live in a drought-stricken area. — T.H. in Washington

T.H., you couldn’t be more timely with your warning. Thanks for the helpful reminder. — Heloise

SEASHELLS SHOWCASE

Dear Heloise: My kids brought home five shoe boxes of seashells from their summer visit at their grandparent’s home in Florida. They treasure them and want me to use them somehow in the house, so I show them off by filling a large vase with the prettiest shells. I glued the smaller ones around the edge of the mirror in their bedroom. The damaged ones I sprinkled around my potted plants to hold the moisture in. — Denise in Idaho

Denise, I’m sure your children are very pleased, and you found some very creative ways to show off their treasures. — Heloise

PILL SORTING

Dear Heloise: When opening the pill bottles to sort my medications into the daily slots in my weekly organizer, I put a dish towel on the kitchen table first. If I drop any pills, which I invariably do, they land on the towel instead of falling and rolling across the floor. This has saved me from crawling around under the table looking for them. — Helen in Ohio