Bouquet

From the Michigan Department of Natural Resources:

Ever wonder who officers are talking to on those radios clipped to their chests? Or what happens when they go back to their vehicles, with your license and registration in hand, while you ponder whether you’re going to get a ticket?

Conservation officers are communicating with emergency dispatchers or, more specifically, the dispatchers behind the Michigan Department of Natural Resources’ Report All Poaching line. These valued team members are the eyes and ears of conservation officers, constantly monitoring where each officer is while they’re working to ensure their safety. They also pull and manage important, sensitive information from other law enforcement agencies, up to the federal level.

Although the DNR appreciates dispatchers’ effort all year long, National Public Safety Telecommunicators Week from April 12-18 is another opportunity to highlight the collective effort of this dedicated team.

A ‘go to’ resource

The purpose of the RAP line is to manage tips and complaints about natural resource violations, but those manning the lines often end up as a “go to” resource for many DNR customers calling with questions.

“Our telecommunicators manage complex, high-pressure situations with calm professionalism, ensuring that our officers, partner agencies and the public receive timely, accurate and sometimes lifesaving information,” said 1st Lt. Mark Papineau, DNR information technology and communications law supervisor. “They are the steady voice in moments of uncertainty, the reliable support during emergencies and an essential part of protecting Michigan’s natural resources.”

In 2025, the RAP line managed more than 34,000 calls.

To report a natural resources violation, call or text 800-292-7800. Tipsters may remain anonymous, if they prefer, and may be eligible for a cash reward.